Mobile App: After login, go to “Concierge” and select “Chat With Us”.
Online Banking: After login, click the chat option on the bottom right-hand corner of the page.
+1 833.468.8356 (U.S.)
+86 400.080.5290 (China)
Our customer service representatives will be available during the following business hours:
U.S. Time (PT)
Monday - Thursday: 12:00AM - 2:00AM ,6:00AM - 12:00AM
Friday: 12:00AM - 2:00AM, 6:00AM - 7:00PM
Sunday: 6:00PM - 12:00AM
China Time (Beijing)
Monday: 10:00AM - 6:00PM, 10:00PM - 12:00AM
Tuesday - Friday: 12:00AM - 6:00PM, 10:00PM - 12:00AM
Saturday: 12:00AM - 11:00AM