By Live Chat

Mobile App: After login, go to “Concierge” and select “Chat With Us”.

Online Banking: After login, click the chat option on the bottom right-hand corner of the page.

 

By phone

+1 833.468.8356 (U.S.)

+86 400.080.5290 (China)

Our customer service representatives will be available during the following business hours:

 

U.S. Time (PT)

Monday - Thursday: 12:00AM - 2:00AM ,6:00AM - 12:00AM

Friday: 12:00AM - 2:00AM, 6:00AM - 7:00PM

Sunday: 6:00PM - 12:00AM

 

China Time (Beijing)

Monday: 10:00AM - 6:00PM, 10:00PM - 12:00AM

Tuesday - Friday: 12:00AM - 6:00PM, 10:00PM - 12:00AM

Saturday: 12:00AM - 11:00AM

 

By email

talk2us@velobank.com