For existing customers, please contact us on our mobile app via chat for prompt service.

If it’s outside our business hours, just leave us a message and we’ll get back to you once business hours resume.


By Live Chat

Mobile App: After login, go to “Concierge” and select “Chat With Us”.

Online Banking: After login, click the chat option on the bottom right-hand corner of the page.


By phone

+1 833.468.8356 (U.S.)

+86 400.080.5290 (China)

Our customer service representatives will be available during the following business hours:


U.S. Time (PT)

Monday - Thursday: 12:00AM - 3:00AM, 6:00AM - 12:00AM

Friday: 12:00AM - 3:00AM, 6:00AM - 7:00PM

Sunday: 7:00PM - 12:00AM


China Time (Beijing)

Monday: 10:00AM - 6:00PM, 9:00PM - 12:00AM

Tuesday - Friday: 12:00AM - 6:00PM, 9:00PM - 12:00AM

Saturday: 12:00AM - 10:00AM


By email