Once earned, your available Fee Credits can be manually redeemed to off-set Qualified Service Fees that have been charged to your eligible checking or savings account within the past 30 days.4,5
•If you have enough available Fee Credits to offset the full dollar value of the redeemed service fee – then we’ll refund that amount back to your account.
•If your available fee credits are less than the redeemed service fee – then we’ll only refund the amount of your available Fee Credits back to your account.
Keep in mind, once a Qualified Service Fee has been redeemed (for full or partial value) by you, or anyone of your joint account holders – it cannot be redeemed again.1,3
Note: Eligible Qualified Service Fees may take a few days to be available for redemption. So, if you don’t see an eligible fee listed for redemption, wait a few days – and then check back again.